Abstract

This study examines the impact of a mobile phone technology enhanced service delivery system on agricultural extension services delivery in India. An impact analysis is carried out based on randomised survey data taking into account of potential systematic selection bias through double difference techniques and reflexive comparisons. Findings from the research show that the amount and quality of the services and the speed of services delivery have been improved significantly as a result of the intervention. There are also indirect benefits from this ICT-enhanced services delivery system not only in greater awareness and knowledge in agriculture technology and information but also in terms of farmers’ attitudes towards trying new technology and new ways of life in the future. Evidence from the evaluation suggests that disadvantaged farmers benefit more from this intervention than those who are better off.