Improving Urban Water Governance through Mobile Finance Innovations (joint with A. Krolikowski from the School of Geography and the Environment)

Water service providers in Tanzania often struggle to provide satisfactory water supplies in its rapidly growing cities due to inadequate revenue collection and inefficient billing and payment systems. Mobile payment innovations are being used to improve public service delivery in East Africa by increasing the ease of payment for customers, expanding revenue collection for water utilities, and removing opportunities for theft, bribery, and collusion.

The Improving Urban Water Governance through Mobile Finance Innovation Project analyses reasons of the adoption of mobile payment option in Tanzania and the ways in which such innovative financing mechanisms are influencing the effective transparency and accountability of water utilities in developing countries.

Read more on the project here

Final Report